House of Black – Privacy & Booking Policy

At House of Black, we respect your privacy, value your time, and are committed to protecting both our clients and artists. This policy explains how we handle your personal information and outlines our booking and deposit terms.

1. Privacy & Data Protection

  • Personal Information We Collect
    When you enquire or book with us, we may collect your name, contact details, tattoo concept, reference images, and any relevant medical information you provide.

  • How We Use Your Information
    Your information is used solely for the purposes of booking, quoting, designing, and carrying out your tattoo.

  • How We Store Your Information
    All personal details are stored securely and are only accessible by authorised staff. We will never share or sell your information to third parties.

  • Retention of Data
    We retain booking and tattoo records for internal reference and legal compliance. You may request your personal data be deleted where legally permissible.

2. Deposit & Cancellation Policy

  • No Refunds
    All deposits are strictly non-refundable, with no exceptions.

  • Purpose of the Deposit
    When you book an appointment, your artist reserves that time exclusively for you and often spends hours preparing your tattoo — from communication and quoting to designing artwork and setting up the studio. If you cancel, this time and effort is lost, and another client misses the opportunity to take your spot.

  • Deposit Coverage
    Your deposit not only secures your appointment but also reflects the work already completed before your session.

  • Rescheduling
    In some cases, deposits may be transferred to a future appointment, subject to the studio’s discretion and provided sufficient notice is given.

  • No-Shows
    Failure to attend your appointment without notice will result in a forfeited deposit and may require full payment before future bookings.

3. Your Consent

By booking an appointment with House of Black, you confirm that you have read, understood, and agree to both our Privacy Policy and our No-Refund Deposit Policy.

4. Contact Us

If you have any questions about this policy or how your information is handled, you can contact us at:

House of Black
📍 Shop 15, 7–9 Trickett Street, Surfers Paradise, QLD 4217
📧 jaxon@houseofblackgc.com
📞 0477 311 250